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Home > Services > College Store > FAQs

FAQs

 
  1. Using a Department of Rehab(DOR) check for an online order?
    Place an order online at www.lattcbookstore.com.
    In the order’s special instructions/comments, state: “
    DOR RECIPIENT [YOUR STUDENT ID]”
    Schedule an appointment via email to drop off your check: bookstore@lattc.edu
     
  2. Using EOPS/UMOJA/Grants as a form of payment?
    While checking out, please provide your student id and select your eligible grant as a form of payment.  If the order total exceeds the grant(s) amount, please provide a credit card as a second form of payment to cover any outstanding balances. 
 
  1. When/where can I pick up my order?
    Pickups are traditionally scheduled at the Olive Street Parking Structure First Floor on a weekly basis.  Pickup times and details are included in the pickup confirmation email that is sent after an order has been successfully processed.
     
  2. How do I receive a digital copy title?
    Digital copy access codes are sent to the email that was provided with the online order.  Please allow 24 hours for RedShelf, the eBook company, to process this request.  If no code has been received within this time frame, please notify us immediately so that we may assist you.
     
  3. How do I return a purchase?
    Due to the nature of certain orders, not all purchases are refundable.  Please inquire us at bookstore@lattc.edu for your case. Refunds will be processed as soon as the order has been physically received at the College Store.
     
  4. Is the College Store doing buy backs?
    Unfortunately, the College Store will not be conducting buy backs until further notice.
     
  5. Why is there a hold on my account, and how can I remove it?
    Please make sure to pay off any outstanding book loans and to fulfill any book rental returns.  Holds pertaining to these cases will disappear shortly after.  If not, please inquire us at bookstore@lattc.edu so that we may assist you.
     
  6. Can I ship multiple orders together to save on shipping fees?
    If requested before processing, yes.  If able to be packaged and shipped together to the same destination, we will combine both orders and charge one shipping fee instead of two. 
     
  7. Why hasn’t my refund hasn’t been processed or received yet?
    Refunds are processed in store by the end of the business day.  Amounts shall return to their original account(s), and duration for actual credit to account is determined by individual’s bank.
     
  8. Why can’t I return this item?
    The nature of certain items is non-returnable.  These items include digital access codes, supply kits, opened custom textbook kits, etc.  All returns must be accompanied with an original receipt.
     
  9. Is the College Store open to the public for in-store purchasing?
    The College Store is currently not open to the public.  All orders will be handled electronically online.
     
  10. I no longer have my original receipt. May I receive another copy?
    Due to past instances of receipt fraud, it is the College Store’s policy to not hand out reprinted receipts.  Customers are to receive their original copy at the time of their transaction once only. 
     
  11. Is there a used edition?
    If available, an option for the used edition of a title will appear on the product page on our website for purchasing.  If the option is shown but is unable to add to cart or purchase, then the used editions are out of stock.
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