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College News > Announcements > March 2020 > Frequently Asked Questions for Students

Frequently Asked Questions for Students

TAGS: Alert, COVID-19, Support

Posted by Patrick Reed

Are my classes cancelled?
What if my class can’t be completed online?
I have an appointment with my counselor, is that going to be online now?
What do I need to know about Canvas Class for online learning?
What should I do if I don’t have internet access and/or a computer at home?
Are there hotlines available for technical support?
Is the Commencement Ceremony cancelled?
Can I withdraw from a class without receiving a W on my transcript?
How do I withdraw from a class?
Will I receive a refund?
What is the impact if I withdraw from my classes and I am a financial aid student?
I am an LAUSD high school student enrolled in a Dual Enrollment class. What should I expect about my class?
If I had accommodations in my in-person class, will I receive accommodations in my online class?

 

Are my classes cancelled?

No. All classes are still taking place. They are going to be moved to an online format through Canvas beginning March 30 in order to implement the CDC’s recommended social distancing strategies. 
 

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What if my class can’t be completed online?

All lecture courses or lecture portion of lecture/lab courses will be online. Many labs will be offered in an online format also. For those labs that cannot be moved to an online format the faculty will contact their classes.
 

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I have an appointment with my counselor, is that going to be online now?

Yes. Student Services departments are taking their services online. This means you will be able to access services such as creating a Student Education Plan with a counselor online, submitting online forms, and paying fees. To find your counselor please see the Online Counseling Site
 

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What do I need to know about Canvas Class for online learning?

Online classes begin March 30 at all Trade Tech using Canvas for online learning. It is important that you take steps now, before March 30.


Click on”Getting Started” link

 

Review the online student guide for Canvas

 

Visit the Distance Learning webpages at your home college for additional resources.

There are also many videos available to help

 

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What should I do if I don’t have internet access and/or a computer at home?

INTERNET ACCESS NEEDS- for more information:
Coronavirus for Students

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

Note: Wait times are high right now. 45min to 1.5 hours

There are other similar offers: 1.Internet Essentials by Comcast: 2.Xfinity – Wi-Fi by Comcast
 

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Are there hotlines available for technical support? Yes

You can call the Online Learning Call Center (844) MyLACCD, (844) 695-2223, Monday through Friday, 8 a.m. to 6 p.m. or email studenthelp@laccd.edu.

For Canvas Support:

Who is it For?

Purpose

Phone

Hours of Operation

STUDENT

Canvas & Online Learning Help Desk

(844) 303- 5591

24/7


 

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Is the Commencement Ceremony cancelled?

At this time, we have not cancelled Commencement. If that changes in the future, students will be contacted immediately and it will not impact their ability to graduate. 


 

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Can I withdraw from a class without receiving a W on my transcript?

Yes, the State has approved use of EW (Excused Withdrawal), a withdrawal due to extraordinary circumstances. The EW does not calculate into GPA calculation, progress probation or dismissal calculations. 

The EW will be available to students who have withdrawn or wish to withdraw between March 30 and May 10, 2020.


 

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How do I withdraw from a class?

To withdraw from a class, students use the LACCD Student Portal, log in and click on the Manage Classes icon tile and select “drop classes” from the menu. Select the class, confirm and submit. Students should work with our Financial Aid Office to determine the impact of dropping classes and if repayments might be required. Students who are U.S. Veterans receiving benefits must check with their Campus Certifying Officer first. Contact information is on the student portal. 


 

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Will I receive a refund?

If a student drops classes as a result of the COVID-19 health emergency, LACCD and the colleges will make sure a student’s academic record is not impacted. This will include the use of excused withdrawals, which do not impact your GPA for transfer or degree purposes. There is no need to make a request for this action. The college will convert your withdrawal (W) to an excused withdrawal (EW) automatically. This will also trigger a refund or credit to your student account, if applicable. 

If you paid for your classes using cash, personal check or credit card and do withdraw from the class due to the coronavirus outbreak, a refund will be automatically processed for all excused withdrawal on or after March 20, 2020. 


 

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What is the impact if I withdraw from my classes and I am a financial aid student?

If you received Federal aid (Pell grant, SEOG, Direct loans) and/or State aid, withdrawing from classes may result in you owing all or a portion of your financial aid. It is highly recommended to consult with the Financial Aid Office if you want to know what the consequences of an EW will be.

For more financial aid information related to withdrawing from classes you can email: tfinaid@lattc.edu and/or review the financial aid website.


 

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I am an LAUSD high school student enrolled in a Dual Enrollment class. What should I expect about my class?

It is confirmed with LAUSD to shift all dual enrollment courses able to be offered remotely to remote delivery. This includes our middle college high schools. This shift will occur as planned with LACCD courses offered in remote delivery on March 30, 2020.

 

LAUSD has been working to ensure that all students have access to appropriate technology

 

There are no changes in the academic calendar that will impact your dual enrollment courses. to retain credits needed for graduation.


 

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If I had accommodations in my in-person class, will I receive accommodations in my online class?

Accommodations are mandated by federal and state law, and instructors must provide accommodations to you. If you have any concerns, please contact the DSPS office at: Dspslattc@lattc.edu


 

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