Request Assistance and Technical Help

Resource Help/Contacts

Who To Contact For Assistance

Course Questions

If you are having problems understanding the class requirements, you should contact your instructor. Instructor contact information is listed on the home page for each on-line class. That’s the first place to start after you are enrolled in a class.

Password Reset

If you need help resetting your password...

Password Reset: Cranium Cafe (fastest) or Email
Other technical issues: @email

Distance Education/Canvas Questions

Read the instructions in the Canvas Student Guide. If you have further questions about Canvas, you can request assistance from Distance Education Coordinator, Leslee Koritzke, via email: distanceed@lattc.edu

Online Student Support Services Contact Information

Listed below are additional offices that can provide you with targeted support:

Bridges to Success Office

Location
Student Support Center, D3-105

Contact
Email: bridge@lattc.edu
Phone: (213) 763-5560

Business Office

Location
Administration/Services Building, E5 1st Floor Lobby

Contact
Email: @email
Phone: (213) 763-7225

Counseling

Location
School of Culinary Arts, E3 Room 103

Contact
Phone: (213) 763-7354

Disabled Students Program and Services

Location
Student Support Center, D3-100

Contact
Email: @email
Phone: (213) 763-3773

Financial Aid

Location
Administration/Services Building, E5 First Floor Lobby

Contact
Email: @email
Phone: (213) 763-7082

Transfer Center

Location
Administration/Services Building, E5-203

Contact
David Esparza, University Transfer Center Director
Email: @email
Phone: (213) 763-7154

Tutoring

Location
Administration/Services Building, E5-203

Online tutoring is available from NetTutor and can be accessed from your Canvas classes

Contact
Email: @email
Phone: (213) 763-3754

Technical Help

Helpful Resources

Adobe Reader is a free software you can download and install on your computer so you can read files which might be in your online class in the PDF format.

Cookie Management in the most popular web browsers, including Firefox, Chrome, and Edge.

Microsoft PowerPoint Reader is Free and allows you to read any PowerPoint files your instructor might provide for you to download. You do not need to purchase PowerPoint to read files, only to create or make changes to them.

Microsoft Word Reader is free and allows you to read any MS Word documents your instructor places in your virtual classroom for downloading. You do not need to purchase MS Word to read the documents, only to make changes or to original new documents. Another option is to use a Chrome Extension.

Pop-up Blocker tutorial – shows how to set the Pop-up blocker on the most popular web browsers. You will need to allow pop-ups in order to use course management software.

Microsoft Office 365

Note: all students have access to Microsoft Office 365 through their Peoplesoft accounts:

  1. Log on to the LACCD SIS Portal.
  2. Click “Mail-Outlook.”
  3. Click the 9-dot menu in the upper left and choose “Office 365” or any of the apps.

Got questions? Learn How to use your Student OneDrive.