Information Technology

January 2025

Windows 10 will no longer be supported by Oct 2025

All PC’s must upgrade to Windows 11 by mid 2025

What do I do if......

Submit a ticket to the helpdesk. We will see if your device is compatible with Windows 11. If not, your department will need to purchase a new device for you.

Please ask your Department Chair/Dean to submit a laptop request on your behalf.

If your department has shared desktops, your Department Chair/Dean must ask for a quote.

January 2024

The T (Department), U (Scans) and Z (User) drives are no longer accessible.

NOTE: An administrator must submit a request for a Sharepoint or Teams site for your department. Requests are subject to approval.

Onedrive replaced your Z drive. Save all documents there. Step-by-step video guides can be found HERE.

A SharePoint Site can be created to store Personal Identifiable Information (PII). This will provide a secure and organized environment for storing sensitive information. This replaced department drives (previously housed on the T and U drives).

Submit a request HERE for a PII sharepoint.
Submit a request HERE for a non-PII sharepoint.

A Teams Site is for department collaboration and communication.

Submit a request by emailing the helpdesk.

New Employees

Distinguishing System Credentials

Complete the NETWORK ACCESS REQUEST FORM to gain access to the above systems.
- It can be filled out electronically by your Supervisor and sent for signature via Adobe Sign or filled out and signed by hand. Once it is complete, email the helpdesk at @email so we can process the request.
Sign into the SAP PORTAL
- SAP is a self-service password reset portal where users can access work approvals, financial apps, HR details, Time Entry, CMMS and other functions. To sign in for the first time, you need to (request a password reset) on the portal's sign in page
To Request a Laptop
- (For Full-time Faculty and Classified ONLY) Submit a request via the helpdesk. It will be an HP Laptop + Two 27" monitors + Docking station set up. Please note: The District standard is 1 device per user. Requests to keep both desktop and laptop must be approved by the VP.
Save your Documents
- Make sure you save all your documents to your OneDrive. Users are responsible for the maintenance and back up of their data.

Access the NEW EMPLOYEE GUIDE for an organized view of the resources found on this page

How To Guides

Sign into LACCD Email

Reset SAP Password

Set up/Change MFA

Sign into Cranium Cafe

Konica Minolta Video Guides

Connect to Wi-Fi

Set up Your Cisco Phone

Set up your OneDrive

Classroom Equipment User Guide for Instructors

For more in depth video tutorials, please visit the Technology Resource Center

Contact Information

Students

General Support	(213) 763-5560 @email
Password Resets	Please visit Admissions & Records or the Welcome Center for in-person assistance or email @email with your Name, Date of Birth, and Student ID Number.
Technical Support	@email
Laptop Support	Please visit the department that issued the laptop.

Staff/Faculty

Classroom Audio/Visual	(213) 763-3684 MEDIA@LATTC.EDU
Classroom Computers/Lab Equipment	(213) 763-5555 IASUPPORT@LATTC.EDU
Canvas and Zoom Support	Email the Distance Education Team at DistanceED@lattc.edu
Konica Minolta Support	Place toner replacement orders and service requests by calling Konica Minolta at (800) 456-5664. They will ask for the Konica ID#, which is located on the front of all machines. Scanning/Network Issues, send IT a request via the helpdesk ticketing system.
Professional Development	Email @email for training on District systems and software
Technical Support	All Employee IT requests should be sent via email to our helpdesk at @email If you are unable to email, please call us at (213) 732-1688. Please set up an appointment with one of our technicians before stopping by the office
Report Phishing and Scam Emails	Report suspicious emails by forwarding it to @email In order to protect yourself, please: Never enter your LACCD password into any web form where you received the link via email, even if that email came from an LACCD account. If you received such an email and entered your District email password into a website, change your password immediately. Be very suspicious of any email that offers employment or some other payment that sounds too good to be true. It is almost always fraudulent.
Web Page Requests	Email @email

Information Technology

January 2025

Windows 10 will no longer be supported by Oct 2025

All PC’s must upgrade to Windows 11 by mid 2025

What do I do if......

January 2024

The T (Department), U (Scans) and Z (User) drives are no longer accessible.

New Employees

Distinguishing System Credentials

Complete the NETWORK ACCESS REQUEST FORM to gain access to the above systems.

It can be filled out electronically by your Supervisor and sent for signature via Adobe Sign or filled out and signed by hand. Once it is complete, email the helpdesk at @email so we can process the request.

Sign into the SAP PORTAL

SAP is a self-service password reset portal where users can access work approvals, financial apps, HR details, Time Entry, CMMS and other functions. To sign in for the first time, you need to (request a password reset) on the portal's sign in page

To Request a Laptop

(For Full-time Faculty and Classified ONLY) Submit a request via the helpdesk. It will be an HP Laptop + Two 27" monitors + Docking station set up. Please note: The District standard is 1 device per user. Requests to keep both desktop and laptop must be approved by the VP.

Save your Documents

Make sure you save all your documents to your OneDrive. Users are responsible for the maintenance and back up of their data.

How To Guides

For more in depth video tutorials, please visit the Technology Resource Center

Students

General Support

(213) 763-5560

@email

Password Resets

Please visit Admissions & Records or the Welcome Center for in-person assistance or email @email with your Name, Date of Birth, and Student ID Number.

Technical Support

@email

Laptop Support

Please visit the department that issued the laptop.

Staff/Faculty

Classroom Audio/Visual

(213) 763-3684

MEDIA@LATTC.EDU

Classroom Computers/Lab Equipment

(213) 763-5555

IASUPPORT@LATTC.EDU

Canvas and Zoom Support

Email the Distance Education Team at DistanceED@lattc.edu

Konica Minolta Support

Place toner replacement orders and service requests by calling Konica Minolta at (800) 456-5664. They will ask for the Konica ID#, which is located on the front of all machines.

Scanning/Network Issues, send IT a request via the helpdesk ticketing system.

Professional Development

Email @email for training on District systems and software

Technical Support

All Employee IT requests should be sent via email to our helpdesk at @email

If you are unable to email, please call us at (213) 732-1688.

Please set up an appointment with one of our technicians before stopping by the office

Report Phishing and Scam Emails

Report suspicious emails by forwarding it to @email

In order to protect yourself, please:

Never enter your LACCD password into any web form where you received the link via email, even if that email came from an LACCD account.

If you received such an email and entered your District email password into a website, change your password immediately.

Be very suspicious of any email that offers employment or some other payment that sounds too good to be true. It is almost always fraudulent.

Web Page Requests

Email @email

Office Hours and Location (By Appointment)

Contact