The Admissions and Records Office facilitates student access to the institution and maintains and protects the records of all students. The office provides the following services: enrollment and registration, attendance accounting and grade collection, graduation evaluation, transcripts, verification of enrollment, petition processing, outreach and special programs support, and veterans' education outreach. In recent years factors such as new regulations relating to course repetition, online transcript processing, the introduction of telephone and web registration, and registering high school students for Physical Education classes have had an impact on the department. More demands on the department also are being made by changes in scheduling, including the compressed calendar, Winter Sessions and two Summer Sessions.

Personnel - At this time the department employs 15 full-time classified staff members and five short-term classified employees.

Equipment - At this time most items of equipment need to be replaced, including computers, a fax machine, filing cabinets, desks, chairs and a diploma sealer. The furnishings are inadequate and in very poor condition.

There is an immediate and urgent need for all computers in the department to be operating and networked together.

Facilities - The existing facilities are very accessible - close to metro rail and bus. However, the office space is dirty, old, in very poor condition and too small. Nineteen people must crowd into a small space and there is no room for student workers. There is concern that the flooring and wiring are health hazards.

Future Program

With the expected increase in enrollment, the department will need more staff and space to accommodate the incoming students. In both the short term (five years) and the long term (ten years) it is expected that the department will increase in size at the same rate as the college enrollment. Although students will make greater use of the telephone and the Internet for services such as registration and for printing their own unofficial transcripts, thus lessening some of those demands on the department, an increase is expected in demand in other areas such as graduation processing and attendance accounting.

Personnel - See Projected Faculty and Staff Needs.

Equipment - Several pieces of equipment need to be replaced within the next five years: computers, filing cabinets, copy machines, diploma sealers, a fax machine, and a microfilm reader. Several new pieces of equipment are needed, including a scanner/digital imaging system and data storage system, ergonomic desks and chairs, and typewriters.

Facilities - A new office space is needed, with a larger lobby area for students, adequate space for each employee, additional offices for the Assistant Registrar and supervisors, and a records storage area separate from but adjacent to the Admissions Office.

Staff Development - Activities and/or instruction in how to deal with difficult people and ways to improve service would be appropriate future Staff Development activities, as well as some kind of morale boosting activities.