The institution recruits and admits students appropriate to its programs. It identifies and serves the diverse needs of its students with educational programs and learning support services, and it fosters a supportive learning environment. The entire student pathway through the institutional experience is characterized by a concern for student access, progress, and success. The institution publishes admissions policies consistent with its mission and appropriate to its programs and follows practices that are consistent with those policies. The institution provides to all prospective and currently enrolled students current and accurate information about its programs, admissions policies and graduation requirements, social and academic policies, refund policies, student conduct standards, and complaint and grievance procedures. The institution identifies the educational support needs of its student population and provides appropriate services and programs to address those needs. The institution involves students, as appropriate, in planning and evaluating student support and development services. Admissions and assessment instruments and placement practices are designed to minimize test and other bias and are regularly evaluated to assure effectiveness. The institution provides appropriate, comprehensive, reliable, and accessible services to its students regardless of service location or delivery method. The institution, in keeping with its mission, creates and maintains a campus climate which serves and supports its diverse student population. The institution supports a co-curricular environment that fosters intellectual, ethical, and personal development for all of its students and encourages personal and civic responsibility. Student records are maintained permanently, securely, and confidentially, with provision for secure backup of all files, regardless of the form in which those files are maintained. The institution systematically evaluates the appropriateness, adequacy, and effectiveness of its student services and uses the results of the evaluation as a basis for improvement.